New York Hyatt Operations

I recently took a trip to New York for the weekend. During the trip I stayed at the Grand Hyatt New York. I made many observations and notes on how the operations at this particular Hyatt are ran differently than the Hyatt Regency Phoenix. The Grand Central Hyatt is located in the heart of New York City right next to Grand Central Station. Grand Central Station is the center point of travel in New York which is the reason many tourist and business travelers choose this location to stay in order to save time and money on transportation. Through my exploration of this Hyatt I found that it is a union hotel which was a little different than the Hyatt Regency Phoenix. Since the hotel was a union property I found that the wages were higher at these union hotels due to union dues that did not outweigh the difference in wages from our hotel to theirs. The gratuity on the other hand was only 15 % where our gratuity is 19 %. I got a chance to talk to the manager on duty and he let me take a look at the in room dining line where all the food is cooked and prepared. The first thing that I noticed was that they had a large amount of equipment which was most likely due to the 1500 rooms which is twice as many rooms as the Hyatt Regency Phoenix. The equipment was all very new as well. The organization of the line was not as clean as our line in Phoenix which was probably due to the large amount of rooms and equipment they had to bring service too. When I ordered two burgers to my room I found that the meals were much more expensive at this hotel and the tray layout was much nicer as well. The total for just two burgers with tax and gratuity came out to 75$. After the employee discount the meal dropped down to 25$. It is always a good idea to observe other outlets in other hotels to find out the differences in the outlets and how those differences affect the operation of that outlet. Observations might also be utilized to change or make the in room dining in Phoenix more efficient.